Contact Us

Questions about eligibility, outstanding loans, or cancellation requests? We are here to help.

For standard queries regarding loan applications, OTP issues, document uploads, or repayment processing, you can reach out directly via email. Our team typically replies within 24 operational hours.

Customer Support Channels

  • General Support Email: arnav@credit91.com
  • Corporate Office Address: Credit91 Fintech Office, DLF Cyber City, Phase 3, Gurugram, Haryana, India, 122002.

Grievance Redressal & Escalation

Under the RBI Digital Lending Directions, we maintain a robust customer grievance resolution framework. If your support queries are not resolved within 7 days, you can escalate directly to our Nodal Grievance Officer:

Devesh KumarNodal Grievance Redressal Officer, Credit91
Email: arnav@credit91.comEscalation Policy: Resolution timeline within a maximum of 14 working days.